It is always up to you whether to disclose personally identifiable information to us, although if you elect not to do so, we reserve the right not to register you as a user or provide you with any products or services. “Personally identifiable information” means information that can be used to identify you as an individual, such as, for example:
If you do provide personally identifiable information to us, either directly or through a reseller or other business partner, we will:
We may collect other information that cannot be readily used to identify you, such as (for example) the domain name and IP address of your computer. We may use this information, individually or in the aggregate, for technical administration of our web site(s); research and development; customer- and account administration; and to help us focus our marketing efforts more precisely.
TAG Property uses “cookies” to store personal data on your computer. We may also link information stored on your computer in cookies with personal data about specific individuals stored on our servers. If you set up your web browser (for example, Internet Explorer or Firefox) so that cookies are not allowed, you might not be able to use some or all of the features of our web site(s).
We may store your data on servers provided by third party hosting vendors with whom we have contracted.
It is important that you are confident that any personal information provided to us will not be used for any other purpose than that intended and expected by you.
This Policy also includes our credit reporting policy for the purposes of Part IIIA of the Privacy Act. It details how we manage your credit information and credit eligibility information where this is relevant to you.
We may collect and hold a range of different information about you. This can include your name, date of birth, contact details (including address, email address, phone number or mobile telephone number), occupation, driver’s licence number and financial information. If you apply for insurance, we may collect information about what is being insured, the beneficiaries, and your health and financial situation, depending on the type of insurance. This is not an exhaustive list.
You might also need to provide personal information about other individuals to us. If so, we rely on you to inform those individuals that you are providing their personal information to us and to advise them about this policy.
In the event that we need to collect information about you in relation to credit matters, this can include information such as account numbers, credit application history, repayment history information, information about your credit worthiness, court proceedings information about you, default information about you and payment information about you.
We may collect your information in a number of ways, including:
If you choose not to provide certain information, we may not be able to provide you with our products or services or the level of service on which we pride ourselves.
We may store your information in hard copy or electronic format and it may be combined or linked to other information held about you.
We take reasonable steps to maintain the security of your information and to protect it from loss, misuse, unauthorised access, modification or disclosure. We train our staff who handle your personal information to ensure that it is handled appropriately. Our procedures ensure that your personal information is only made available to staff where necessary.
The main reasons we collect, use, hold and disclose personal information and credit information is to provide you with products and services. This includes:
Where the Privacy Act permits it, we may disclose your personal information for the purposes above to third parties which include:
Where the Privacy Act permits it, we may disclose your personal information and credit information to recipients located outside Australia. It is not reasonably practicable to list every country to which your information may be transmitted.
You can request access to the personal information, credit information or credit eligibility information that we hold about you. You can also ask for corrections to be made. To do so, please contact our Privacy Officer using the contact details set out in the ‘Contact Us’ section of this Policy.
If you are dissatisfied with how we have dealt with your personal information or credit information, or you have a complaint about our compliance with the Privacy Act or the Credit Code, you may contact our Privacy Officer using the contact details set out in the ‘Contact Us’ section of this Policy.
We will acknowledge your complaint in writing as soon as practicable within seven days. We will aim to investigate and resolve your complaint within thirty days of receiving it. If we need more time, we will notify you about the reasons for the delay and to extend this period.
If you are not satisfied with the outcome of your complaint you can access an external dispute resolution scheme or make a complaint to the Office of the Australian Information Commissioner. The Commissioner can be contacted at:
To help protect your privacy, be sure:
We may make changes to this policy from time to time that are necessary for our business requirements or the law. If we do so, we will post the updated version on our website. Any information held after an amended policy has been posted on the site will be subject to that amended policy.
“TAG Property”, “we”, “us” or “our” means: